Warranty & Workmanship Policy
At DC Custom Upholstery, we take pride in providing quality craftsmanship, honest service, and personal attention to every project. As a small, family-owned business, we value long-term client relationships and believe in approaching concerns with fairness, professionalism, and reasonable solutions.
Labor & Workmanship
DC Custom Upholstery does not automatically include a voluntary, fixed-term labor or workmanship warranty with its upholstery services.
Additional written warranty coverage may be available upon request for an additional charge. Such coverage must be agreed upon and expressly documented during the estimate or invoicing process, including its duration, applicable services, and exclusions.
Although we do not automatically provide additional contractual warranty coverage, we remain committed to performing our services with proper care and professional workmanship.
Should concerns arise regarding stitching, seams, or other workmanship-related matters, we encourage clients to contact us. Each concern will be evaluated individually, and we will make reasonable efforts to determine an appropriate resolution.
Complimentary repairs or adjustments offered as a courtesy do not establish additional or extended warranty coverage.
Fabric & Material Warranties
Fabrics and materials sourced through DC Custom Upholstery may carry warranties provided by their respective manufacturers. The availability, duration, and coverage of these warranties are determined by the manufacturers' published terms and conditions.
Manufacturer warranties may exclude ordinary wear and tear, fading, environmental exposure, improper maintenance, misuse, or other conditions specified by the manufacturer.
DC Custom Upholstery does not independently provide additional fabric performance warranties beyond those expressly agreed upon in writing or otherwise required by applicable law.
Customer's Own Material (COM)
Fabrics and materials provided by clients, interior designers, or third parties are considered Customer's Own Material (COM).
DC Custom Upholstery does not independently guarantee the quality, durability, manufacturing integrity, colorfastness, or long-term performance of COM materials.
Because these materials are not sourced through our business, we cannot verify their manufacturing quality, previous handling, storage conditions, or suitability for the intended application.
Clients are responsible for verifying applicable manufacturer warranties and material specifications for COM fabrics.
This exclusion applies to the materials themselves and does not exclude responsibility for workmanship as required by applicable law.
Our Commitment to Clients:
For over 16 years, DC Custom Upholstery has built its reputation through craftsmanship, personal service, and a commitment to treating clients fairly.
While we do not automatically include voluntary extended warranties, we have always remained approachable and reasonable when addressing legitimate workmanship concerns.
We believe that maintaining our clients' trust is just as important as the work we produce, and we will continue to evaluate concerns in good faith and pursue fair, practical solutions whenever reasonably possible.
All additional contractual warranties must be expressly documented in writing. Nothing in this policy limits or excludes rights, remedies, or workmanship obligations that cannot legally be waived under applicable law.
Refunds and Cancellations
Will I get a refund if I decide to cancel my project?
We kindly request your attention to our cancellation policy regarding project contracts. In the event that you decide to cancel the project, a cancellation fee of 20% will be applicable from the full amount of the contract/project/invoice. It is important to note that this cancellation fee is subject to potential adjustments based on the return policies implemented by the fabric company chosen for the project. We strive to maintain flexibility and fairness in our policies, ensuring that any changes are aligned with the specific circumstances and conditions of your project. Should you require further clarification or have any questions, please do not hesitate to reach out to our team.
Project Modifications:
We would like to emphasize that all projects can be modified, provided that such modifications are agreed upon during the contract/project negotiation phase. Once the contract is finalized and signed, no further modifications to the project will be permitted unless adjustments to the price, timeline, or materials are required. In such cases, any proposed changes must be communicated to the client and subsequently accepted by them. This policy ensures transparency and establishes a clear framework for managing project modifications while maintaining the integrity of the agreed-upon terms. Should you have any inquiries or require additional information, please feel free to contact us.
Pickup & Insurance Policy - DC Custom Upholstery
At DC Custom Upholstery, we offer complimentary pickup and delivery of furniture and cushions as
a convenience to our clients. Please note:
- We are not a moving or freight company and do not perform any work on-site.
- Our team is fully trained to handle furniture with care during transport.
- We do NOT provide insurance certificates or additional documentation for residential pickups, as
this is not considered part of a contracted worksite or commercial delivery.
-We DO provide insurance certificates or additional documentation for commercial projects, as this IS considered part of a contracted worksite or commercial pick-up/delivery.
-As of 07/25/2025, we are no longer accepting on-site installs without approval.
We appreciate your understanding and look forward to treating your project with the highest level of
care and craftsmanship.
- Jose
Owner, DC Custom Upholstery